We’re here long after your sale
Our commitment to customer service sets us apart. Contact us anytime for help with products, service and support. We’re ready to assist.
Planned ServicesAt Signa, we approach your print and device challenges by taking advantage of the printer or Canon multifunction manufactures technology. We utilize the equipment CPU processor combined with the manufactures expected life of the replacement parts and plan your preventative maintenance cycles utilizing web enabled reporting software. We continuously assess your current equipment and work load processes, and identify needs and adjust our plan of servicing your equipment. We then customize a strategy that combines user data and national data that builds a knowledge base to deliver superior service. We offer manufacture firmware upgrades and mechanical upgrades that keep your equipment running at optimum levels. Sometimes a company-wide solution is necessary, whereas sometimes assistance on a smaller scale is sufficient. No matter the size of the project, our technology experts are always happy to help.
Need assistance? Call (858) 467-7979 to speak to a Signa specialist today.
- Managed Print Solutions: Remote monitoring of your Canon Devices and Printers 24 hours a day. We identify issues before they become problems.
- Print Device Consulting: Print Device Network installation and administration, Remote User Interface services and equipment fulfillment.
- Work Flow Solutions: Document Workflow assessments, Print Driver management, and more.
Innovative Solutions. World Class Signature Service.At one time or another, you find your company in need of assessing and improving your current print equipment. Maybe a new network is being launched. Perhaps your help desk staff is very busy.
Our highly-skilled IT professionals can supplement your internal team, or act as an outsourced technology department. Hired to install and connect devices or a workflow solution. Services:
- Device network installation, upgrades and administration
- Remote Device connectivity
- Scanning solutions
- Document Management planning
- Document retrieval
- Equipment sourcing and installation
- Work Flow Solutions
- Printer Driver customization
Service and Support for Canon EquipmentAs a services provider, Signa earns our customers’ respect through superior service and support. We remain committed to providing exceptional service and support. No other company Southern California is as committed to your total satisfaction like Signa, and we stand behind our commitments with service and maintenance guarantees that are designed to ensure your satisfaction now and in the future. We assure you that every employee is committed to be responsive, professional and take pride in making customer satisfaction a focus of everything they do.
Our technicians are fully trained and factory-certified in accordance with the manufacturers’ requirements and are fully committed to ensuring that all of your equipment covered by a service or maintenance agreement performs to manufacturer’s specifications. For customers using our Image Management and Image Management Plus programs provides the following guarantees in connection with your equipment covered by these program agreements and installed and used consistent with the manufacturers’ specifications:
Guaranteed Response Time*We will provide a quarterly average response time of 2 to 6 hours after receipt of service calls within a 30-mile radius of our office.
Uptime Performance Guarantee*We will provide you with a 95% quarterly uptime average, excluding time spent performing routine maintenance and other service time, regardless of which brand of equipment you use.
Upgrade Guarantee*We will work together with you in the event that you wish to add, exchange, or upgrade technology to ensure that you have the appropriate solutions to address your future business needs.
Performance Commitment*We will provide temporary loaner equipment for any equipment that fails to operate in accordance with the manufacturers’ specifications. In the unlikely event that we are unable to repair such equipment, we will replace it with equipment of equal or greater functionality.
* Applies to equipment covered under an Image Management or Image Management Plus Agreement as outlined in the terms and conditions of the agreement.